FastDial.com Service Level Commitment Policy
Effective Date: February 8, 2024
FastDial.com is committed to providing exceptional service and support to our business clients across the United States. Our Service Level Commitment Policy outlines our dedication to maintaining high standards in service availability, performance, and customer support.
1. Service Availability
FastDial.com aims to ensure our services are available 99.9% of the time, excluding scheduled maintenance periods.
2. Customer Support
Support queries should be directed to support@fastdial.com or call us at 484-367-5000.
Our support team is available 24/7 to address any concerns or issues you may encounter.
3. Performance and Monitoring
We continuously monitor our services to maintain optimal performance and swiftly address any incidents.
4. Scheduled Maintenance
Maintenance is performed during off-peak hours to minimize disruption, with advance notice provided to our clients.
5. Incident Response
FastDial.com commits to resolving service disruptions as swiftly as possible, prioritizing customer impact.
6. Emergency Maintenance
In the event of unforeseen issues, we will notify affected clients promptly and work diligently to restore service.
7. Reporting and Communication
We provide transparent communication regarding service performance, maintenance schedules, and any incidents.
FastDial.com is dedicated to upholding these commitments, ensuring our clients receive reliable and efficient service. We appreciate your business and strive to exceed your expectations.